24/7 Customer Service

Cleaning problems don't respect office hours. A hot water pipe lets go above a Rhodes office at 11pm. A delivery driver drops a pallet of oil tins across a Wetherill Park warehouse floor at 5am. A landlord calls on Sunday because the building inspection is Monday morning. Our 24/7 line exists because after 12+ years running contracts out of Silverwater, we know the calls that matter most rarely arrive between nine and five.

When you ring 0291 406 006 after hours, you speak to a duty coordinator who can see the roster, check crew availability and give you a realistic arrival window on the spot. Emergency call-outs cover flood and water damage clean-up, spill response, biohazard and sharps incidents, and the pre-inspection panic clean every property manager eventually needs. Within our core zone — Silverwater, Newington, Sydney Olympic Park, Auburn, Parramatta and the surrounding inner west — crews typically arrive within two to four hours; wider Sydney metro is usually same-day.

The line isn't only for emergencies. Existing clients use it to push a service later because of a function, book an extra clean before an audit, or flag an access change for tonight's shift. Every after-hours call is logged into the client communication record, so what you arranged at midnight is documented by morning. All work is performed by police-checked staff under our $20M public liability cover, with standard rates from $35 per hour.